Area of Functioning: Support & Management Executive (Exp: 2-5 Years)

Basic Understanding

• Google Meet, Mails, Chats, Hangout

• Webcam, Audio

• Internet connectivity

• Availability of 6.5 hours for each day.

Job Responsibilities for Support

• Serving customers by providing products and services information and resolving product and service problem

• Attracting all the clients and customers by consulting, answering related to their questions and suggesting information about other products and services

• Opening customer and clients accounts by recording account information

• Resolving all the issues by clarifying the customer’s and client’s complaint by determining the cause of the problems and explaining the best solution to solve the problem,

• Maintaining financial accounts by processing customer and clients adjustments

• Recommending potential services to the management by collecting the information and analyzing the needs

• Preparing all the service reports by collecting and analyzing customers and clients information

• Contributing to team effort by accomplishing related results are needed

Education Required

University or college degree is an asset

Qualifications Required

• Previous experience, especially in particular industry, preferred

• Familiarity with office software and phone system is a plus

Skills Required

• A candidate must have support specialization that focus on companies and corporations

Technical Skills

• Market Knowledge

• Problem Solving

• Documentation Skills

• Listening

• Resource Planning

• Resolving Conflict

Behavioural Skills

• Good interpersonal and customer care skills

• Accurate in record keeping

• Product knowledge

• Possessing excellent verbal and written communications skills

• Multitasking

• Time Management

• Work Planning and Management